Electrify and Save is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes email addresses, postcodes, electricity meter numbers, electricity usage data, your electricity retailer and your electricity distributor.
In using Electrify and Save, you will be asked to supply certain information for the purposes of determining your estimated energy usage and profile, and communicating some of the energy offers available to you. Any such information that you supply will only be used for these purposes and any such information that is personal information will be held and used in accordance with this privacy policy.
This Personal Information is obtained in many ways including by email and via our website www.electrifyandsave.com.au, from other publicly available sources, from cookies, and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us by email at privacy@electrifyandsave.com.au.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
We do not collect sensitive information, but if it is obtained by us it will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. This may include, for example, information provided by your energy distributor if you elect to allow us to retrieve your usage information on your behalf.
Your Personal Information may be disclosed in a number of circumstances including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When you upload your usage data to electrifyandsave.com.au it is processed and returned to you at a URL that is obfuscated through a long and randomly generated URL (like sharing a Google Doc) that is publicly accessible. Sharing this URL will share your usage data and it is your responsibility to only share this with people you are comfortable with. Your meter data and electricity usage habits can be used to provide indications as to your comings and goings.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us via email at privacy@electrifyandsave.com.au.
Electrify and Save will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser; however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
For further information, please visit the Google Privacy Center.
Email addresses will only be used to communicate with you in relation to your energy use, and, if you elect to pay for that service, information about the best energy plan to match your usage. Email addresses will not be added to a mailing list unless consent is given, nor disclosed to any other party without your knowledge or consent.
This Policy may change from time to time and is available on our website.
If you have any queries or complaints about our Privacy Policy please contact us at: privacy@electrifyandsave.com.au.